Services & Support

Macola offers you various types of support contracts. Rate any form for your company is best suited and read what you can expect from us in the support contract.

Professional Services

Getting the most out of your investment is part of any successful business. Just as it is essential to repeatedly review and optimize your business processes, it is important to continually see that you are getting the most out of your software. So that you can optimize your use of ECi solutions in your business, we offer:

  • Training
  • Consulting
  • Project Management
  • Custom Solutions
  • Business Process Assessment

Support

Macola support offer is a standard feature of almost all Macola software packages. With the exception of solutions where this is optional, you enter a maintenance agreement when purchasing a Macola solution. A maintenance contract ensures you of:

  • An immediate reply to your support questions.
  • Immediate help in case of an issue.
  • Access to our Customer Portal.
  • Updates to continually improve your product.
  • Compliance with changing legal and financial legislation.
  • Beneficial migration packages in case of product line changes.
  • Excellent customer service.
  • Partner expertise founded on over 25 years of knowledge and experience.